SHIPPING & RETURNS

We value our customers and your entire experience associated with our brand and products - that includes shipping. That's why we aim to give you all the options possible.

We ship with UPS and DHL within Europe. Additional companies are often contracted locally, depending where the package will be shipped. This is not within our control.

You can choose to ship with, or without a tracking number. This will affect the price of your order. Either way, we will do our best to assure your purchase arrives safely at home. If there is any mishap or delay, we are happy to consult via e-mail with you and our shipping agent to clear up the matter. Please be advised that because we must work with a third party for all shipping, issues are not always entirely within our control. We will do our very best to work for and with you.

 

Customs + Duty (for non-EU residents)

Import duties and taxes may apply, and will vary depending on your home country. All shipping costs and any additional fees incurred in the delivery of your product(s) will be the responsibility of the customer. The total price may therefore vary from the originally stated price, based on your location, shipping and other additional costs. 

 

Exchanges + Returns

Intrepid Shepherd purchases made online have a 14-day return policy. Any and all items purchased in-person at markets are non-return / non-refundable, except for under exceptional circumstances. Please feel free to get in touch!

For any and all enquiries regarding returns or exchanges, please contact us at: info@intrepidshepherd.com within seven days of the completed purchase. We unfortunately cannot refund any shipping and/or customs fees for returned items. Please package and label your return package clearly and adequately, as to avoid any loss or damage. Once we have received your returned package, and the product is in the same condition in which we've sent it, we will refund the amount of the product within 3 working days. 

When returning a package from outside of the EU please clearly mark the package as a return to avoid any further customs delays and charges.

 

Please address any returns clearly, to: 

Intrepid Shepherd
bei. Kiborn
Braunschweigerstrasse 41/ii
12055 Berlin
Germany